Customer care at Pearl Luxe

At Pearl Luxe, we want you to feel completely confident and cared for when you choose our exquisite pearl jewellery. This page provides all the essential information you need, from how to care for your beautiful pieces to details about shipping, returns, and your privacy. We're here to help every step of the way.

FAQs:

We've gathered answers to some of the most important questions you might have. From how to care for your precious pearls to understanding our policies, find all the information you need right here. We're committed to making your Pearl Luxe journey a delightful one.

When can I expect to receive my Pearl Luxe order?

Our product is handmade in NZ but we aim to process and dispatch all orders within 5 business days. If for any reason there is a holdup,you will be notified.

Standard shipping within New Zealand typically takes 2-3 working days. You will receive a tracking number once your order has been shipped.

What is your refund policy?

We accept returns for faulty products within 7 days of purchase. Please contact us at rustique-luxe@xtra.co.nz with your order number and a description of the fault. Please note, our policy covers manufacturing defects; it does not cover damage caused by misuse or improper care.

How will Pearl Luxe treat my personal information?
Your privacy is important to us. We collect and use your personal information solely for processing your orders, improving your shopping experience, and communicating with you about Pearl Luxe products and promotions. We never share your data with third parties. You can read our full privacy policy below.

Where can I find your general terms and conditions?
Our general terms and conditions outline the legal framework for using our website and purchasing our products. These cover important aspects such as intellectual property, liability, and dispute resolution. You can find the full document in the dedicated section below.

What is the return process for faulty products?

If you receive a faulty product, please contact our customer care team immediately at pearl-luxe@xtra.co.nz or call us at 0272613664. We will guide you through the return process, which typically involves providing proof of purchase and a clear description or photograph of the fault. Faulty items must be returned within 7 days of receipt.

Repairs or replacement will take place immediately if stock is on hand, or within 7 days if the product has to be made.

What should I do if I have questions about my order?

For any questions or concerns regarding your Pearl Luxe order, please don't hesitate to reach out to us. You can contact our customer care team via email at Pearl-luxe@xtra.co.nz or by phone at 0272613664 during business hours. We're here to assist you.

How can I care for my Pearl Luxe jewellery?

To ensure your Pearl Luxe jewellery maintains its lustre, avoid contact with perfumes, lotions, and harsh chemicals. Clean your pearls, clasps & earring hooks gently with a soft, damp cloth after wearing and store them separately in a soft pouch to prevent scratching. For more detailed care instructions, please see our dedicated care guide on the website.

Are all your pearls ethically sourced?
Yes, at Pearl Luxe, we are committed to ethical and sustainable practices. All our pearls are sourced from reputable suppliers who adhere to strict environmental and labour standards. We believe in beauty with integrity.

Information

How To Care For Pearls Pearl Luxe Docx

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How to care for our Pearl jewellery:

How To Care For Stainless Steel Jewelry Pearl Luxe Docx

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Terms & Conditions:

 

Terms Conditions Pearl Luxe Docx

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Privacy Policy:

Privacy Policy Pearl Luxe Docx

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Confidence in every purchase

We are dedicated to providing you with beautiful, high-quality pearl jewellery and an exceptional shopping experience. Explore our policies and feel secure in your choice to adorn yourself with Pearl Luxe.